You didn’t even use bonus money and they still slashed your win? Total scam vibes. Sounds like they just look for any excuse not to pay when someone actually wins big. If it was real cash and not promo funds, they’ve got no legit reason
Same thing happened to me back in March. Bonus gone when I was around 70% done. Reached out, they blamed it on “technical issues.” No refund, no rollback, nada. These guys love hiding behind vague rules. I still had like $90 left and never saw a cent. They really just wait for you to get close...