Help with Withdrawal Issues on Goldenbet Casino

T

tonyakelly

Member
Hi, I was unable to find a forum rep for Goldenbet Casino, but I’m hoping someone here can offer advice. I’ve been having a serious issue with them regarding my withdrawals. I’ve requested a payout several times now, but each time it’s either delayed or outright ignored. I’ve sent multiple support tickets and even tried reaching out via live chat, but I’m just not getting any clear answers. Any tips on how to get things moving or any success stories of getting payouts processed quickly? Would really appreciate any help or advice. Thanks in advance!
 
If support and live chat are unresponsive, I recommend documenting all your communication attempts and submitting a formal complaint to their licensing authority — Goldenbet operates under a Curaçao license, so you can reach out to the Curaçao eGaming portal. Also, consider posting your issue on casino watchdog sites like AskGamblers or Casino Guru. Public complaints there sometimes get faster results, especially if the casino wants to avoid bad press.
 
i had kinda the same prob with them last year. what worked for me was blasting ‘em on socials — like i tweeted at them and suddenly support started replying lol. also drop a post on trustpilot or one of those sites, they hate bad reviews. don’t let it slide tho, keep pushing or they’ll just ignore u. good luck!
 
I had a €900 payout sit “pending” for 11 days. Got the same copy-paste replies: “finance is reviewing,” “we apologize for the delay.” Total stonewalling until I started raising hell
 
ireynolds said:
I had a €900 payout sit “pending” for 11 days. Got the same copy-paste replies: “finance is reviewing,” “we apologize for the delay.” Total stonewalling until I started raising hell
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Damn, 11 days that’s brutal. What finally did it - did you threaten to show up at their office with a folding chair, WWE style? Or did you just send your 12th “friendly reminder” and catch them on a day when their guilt button actually worked?
 
tonyakelly said:
Damn, 11 days that’s brutal. What finally did it - did you threaten to show up at their office with a folding chair, WWE style? Or did you just send your 12th “friendly reminder” and catch them on a day when their guilt button actually worked?
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Emailed support every morning and night, hit the live chat with the same question daily, even tweeted @ them once. No threats, just persistence . After a week of that, the withdrawal magically cleared. I hate that it takes nagging to get your own money, but that’s what it came to. If you’re polite and quiet, they’ll just push you to the bottom of the pile
 
Didn’t touch a bonus, didn’t break a single rule — but apparently asking for my own damn money is too much for them. Day 8 now, and all I get is the same recycled excuse: “technical issue with our provider.” They’re not confused — they’re stalling, plain and simple
 
matthewdiaz said:
Didn’t touch a bonus, didn’t break a single rule — but apparently asking for my own damn money is too much for them. Day 8 now, and all I get is the same recycled excuse: “technical issue with our provider.” They’re not confused — they’re stalling, plain and simple
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Heard “provider issue” so many times I could tattoo it on my forehead. Asked them which provider exactly — silence. Vanished like I triggered their self-destruct protocol. It’s like the moment you ask anything they can’t fake an answer to, they hit the eject button
 
nicholascase said:
Heard “provider issue” so many times I could tattoo it on my forehead. Asked them which provider exactly — silence. Vanished like I triggered their self-destruct protocol. It’s like the moment you ask anything they can’t fake an answer to, they hit the eject button
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Exactly the same thing they told me. Word for word. Feels like a copy-paste template at this point
 
@tonyakelly If it drags to two weeks, I’m dropping screenshots on Curaçao’s desk. They’re slow as hell, sure — but even a lazy watchdog makes noise when enough people kick the gate
 
Appreciate all the feedback. Honestly, this whole thing is exhausting. I’ve played at other sites and never had to beg like this. If this were a one-off, fine, but it’s clearly a pattern with them. It’s wild how quick they are to accept deposits — no verification, no delays. But the second it’s time to withdraw, suddenly they can’t confirm your ID or there’s a mysterious system issue. I'll try pushing them more publicly and keep every message documented from now on
 
tonyakelly said:
Appreciate all the feedback. Honestly, this whole thing is exhausting. I’ve played at other sites and never had to beg like this. If this were a one-off, fine, but it’s clearly a pattern with them. It’s wild how quick they are to accept deposits — no verification, no delays. But the second it’s time to withdraw, suddenly they can’t confirm your ID or there’s a mysterious system issue. I'll try pushing them more publicly and keep every message documented from now on
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And just in case — save all timestamps, chat logs, emails, everything. If sh*t hits the fan, you’re gonna need those receipts
 
tonyakelly said:
Appreciate all the feedback. Honestly, this whole thing is exhausting. I’ve played at other sites and never had to beg like this. If this were a one-off, fine, but it’s clearly a pattern with them. It’s wild how quick they are to accept deposits — no verification, no delays. But the second it’s time to withdraw, suddenly they can’t confirm your ID or there’s a mysterious system issue. I'll try pushing them more publicly and keep every message documented from now on
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good-luck-and-12790a9a10.jpg
 
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