Casino Guru Negligence – Allowed a Gambling Addict to Deposit Again

C

camposjoanna

Member
I have a serious complaint against Casino Guru for allowing a casino to take deposits from a gambling addict, despite knowing my situation. I had already passed their level 2 verification, which required submitting an ID, yet they still let the casino accept my money. What’s worse, Casino Guru rejected my complaint, claiming I deposited after the first level of verification and later edited my information. But that’s false — this casino requires full verification before allowing deposits, meaning they knew exactly who they were approving.
It seems like Casino Guru is just trying to close complaints rather than actually protecting players. Where can I report this negligence?
 
that’s wild! You’d think they’d take this stuff seriously. Have you tried reaching out to any gambling authorities or watchdog groups? Maybe they can help escalate the issue
 
what a joke! If they knew your situation and still let you deposit, that’s messed up. You should definitely consider filing a complaint with a gambling commission. They can’t just brush you off like that!
 
Honestly, I’d be shocked if they even cared. They probably just want to keep those deposits coming in. Have you thought about going public with your story? It might get more attention that way
 
going public might make them sweat a bit. But be careful with that; you don't want to get blacklisted or something. Have you looked into forums or social media groups? Sometimes those places can be a good way to rally support
 
This is beyond shady. If the casino requires full ID before any deposit, then Casino Guru can’t just play dumb. That’s not a misunderstanding — that’s straight-up negligence or worse. They’re supposed to protect vulnerable players, not help casinos find loopholes to keep the cash flowing. I’d report this to the relevant data protection authority too. If they verified your ID and still allowed deposits while knowing you’re self-excluded or flagged, that could be a GDPR issue. Plus, try contacting the European Gaming and Betting Association.
 
camposjoanna said:
I have a serious complaint against Casino Guru for allowing a casino to take deposits from a gambling addict, despite knowing my situation. I had already passed their level 2 verification, which required submitting an ID, yet they still let the casino accept my money. What’s worse, Casino Guru rejected my complaint, claiming I deposited after the first level of verification and later edited my information. But that’s false — this casino requires full verification before allowing deposits, meaning they knew exactly who they were approving.
It seems like Casino Guru is just trying to close complaints rather than actually protecting players. Where can I report this negligence?
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damn, that’s seriously messed up. If you already passed level 2 verification and the casino still took your money, then yeah — they 100% knew who you were and what your situation was. For Casino Guru to brush it off like that and twist the timeline? That’s shady as hell
 
ricky06 said:
This is beyond shady. If the casino requires full ID before any deposit, then Casino Guru can’t just play dumb. That’s not a misunderstanding — that’s straight-up negligence or worse. They’re supposed to protect vulnerable players, not help casinos find loopholes to keep the cash flowing. I’d report this to the relevant data protection authority too. If they verified your ID and still allowed deposits while knowing you’re self-excluded or flagged, that could be a GDPR issue. Plus, try contacting the European Gaming and Betting Association.
Click to expand...
man, this whole thing is fucked. Like, seriously — asking for full ID before letting you deposit and then pretending it’s all just some “oopsie”? Nah, that’s not just shady, that’s straight-up bullshit. Casino Guru acting like they don’t know what’s going on? Either they’re clueless or they’re in on the game
 
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