Just wanted to leave a quick leo vegas review based on what happened this week. I’ve had an account there for over a year, never any issues until now. Last weekend, I landed a solid $2,400 win on Gates of Olympus after triggering a rare bonus round. I went to withdraw like usual and was prompted to verify my address again, even though I’d already completed KYC six months ago.
Sent in a bank statement with full address, but they rejected it twice, saying it needed a post code - despite the fact my docs don’t use them. Support finally said to try submitting via mobile, then via desktop. Took 3 tries, but it eventually went through.
Soon after, I received an email informing me that my account had been locked while the Responsible Gaming team reviews it. I rechecked my chat, and apparently me joking about the “stress of chasing a payout” was flagged as a concern. Now they’re saying I voluntarily initiated a self-exclusion?
I never once asked to close anything. If this is how they handle wins, I'm out. Anyone else dealt with similar nonsense? I still haven’t received my payout
Sent in a bank statement with full address, but they rejected it twice, saying it needed a post code - despite the fact my docs don’t use them. Support finally said to try submitting via mobile, then via desktop. Took 3 tries, but it eventually went through.
Soon after, I received an email informing me that my account had been locked while the Responsible Gaming team reviews it. I rechecked my chat, and apparently me joking about the “stress of chasing a payout” was flagged as a concern. Now they’re saying I voluntarily initiated a self-exclusion?
I never once asked to close anything. If this is how they handle wins, I'm out. Anyone else dealt with similar nonsense? I still haven’t received my payout