Signed up at Magic Red Casino, verified my account, grabbed the welcome bonus, played through the wagering, and was all set to cash out. That’s when the real problems started.
First, I hit up live chat to ask if there was a withdrawal limit on the welcome bonus. Two different agents told me there were NO limits—cool, right? Well, turns out that was complete BS because there’s actually a $500 max withdrawal limit. When I confronted them with the terms and conditions, they suddenly changed their story.
After that, things got even worse: Sent all verification docs, requested cashout, and suddenly withdrawal got disabled. Live chat straight-up IGNORED me for days. No updates, no responses, nothing. Got told my withdrawal was ‘stuck’ (whatever that means). Then it got reversed, and I was forced to wait another 48 hours to request it again. Out of nowhere, they sent an email about an ‘internal complaint’ I never even filed. Then my withdrawal got canceled AGAIN with no explanation.
This place is a complete scam. They’ll do whatever they can to delay and avoid paying. Oh, and their so-called support? Live chat ignores you, You have to email support through a message box, Replies come from AtlanticSpins Casino instead (wtf?)
They have an Ontario license, but that clearly doesn’t mean much. beware! If you win, it doesn't mean you'll be lucky enough to see your money
First, I hit up live chat to ask if there was a withdrawal limit on the welcome bonus. Two different agents told me there were NO limits—cool, right? Well, turns out that was complete BS because there’s actually a $500 max withdrawal limit. When I confronted them with the terms and conditions, they suddenly changed their story.
After that, things got even worse: Sent all verification docs, requested cashout, and suddenly withdrawal got disabled. Live chat straight-up IGNORED me for days. No updates, no responses, nothing. Got told my withdrawal was ‘stuck’ (whatever that means). Then it got reversed, and I was forced to wait another 48 hours to request it again. Out of nowhere, they sent an email about an ‘internal complaint’ I never even filed. Then my withdrawal got canceled AGAIN with no explanation.
This place is a complete scam. They’ll do whatever they can to delay and avoid paying. Oh, and their so-called support? Live chat ignores you, You have to email support through a message box, Replies come from AtlanticSpins Casino instead (wtf?)
They have an Ontario license, but that clearly doesn’t mean much. beware! If you win, it doesn't mean you'll be lucky enough to see your money