I played on Royal Vegas for a couple of weeks and ended up with a decent win. Nothing massive but enough to help pay for a dental procedure I have been putting off. I put in a withdrawal request, it got approved, then poof - gone from my account like it never happened
Hit up support and all I got was the usual copy-paste nonsense. One rep claimed I had played the winnings back down, which is simply false. I saved screenshots and transaction IDs to back everything up.
This was a normal withdrawal, no bonus involved, no shady terms broken. I followed all their rules and now I am being told stories that make no sense. The support chat is useless and emails go unanswered.
If royal vegas online casino withdrawal requests can just vanish after approval, how is that even legal? I am not even focused on the money at this point. It is about the principle. If players have to follow rules, casinos should too
Hit up support and all I got was the usual copy-paste nonsense. One rep claimed I had played the winnings back down, which is simply false. I saved screenshots and transaction IDs to back everything up.
This was a normal withdrawal, no bonus involved, no shady terms broken. I followed all their rules and now I am being told stories that make no sense. The support chat is useless and emails go unanswered.
If royal vegas online casino withdrawal requests can just vanish after approval, how is that even legal? I am not even focused on the money at this point. It is about the principle. If players have to follow rules, casinos should too
I had a similar thing happen last year with them. Got approved for $1,200, logged in 2 days later – balance was zero, no trace. Their excuse? “System sync error.” Like wtf does that even mean? I sent them logs, timestamps, bank screenshots – nada. Just silence. These places make it hell to win and then hell to cash out. Total scam energy.