My encounter with
Las Atlantis Casino started with a $1000 deposit, accidentally using the wrong bonus (hah, classic), but no matter, I played, lost, and then went back to playing blackjack with my own money
The next day, the casino administration contacted me, probably because of the size of my deposit, and asked how I was playing. I told her about the mistake with the bonus, and she gave me a $500 bonus for table games. I read the rules, saw the $10 maximum bet limit, and decided not to activate the bonus until I had won back my deposit. I thought it was a smart move.
Fast forward to today, I went on a serious run, accumulated a huge balance and decided to withdraw $2500. It took more than two weeks for my information to be verified, but that's okay, I expected some delays. I kept playing, lost most of my balance, but at least I secured the withdrawal. The $2500 was still there, “pending”, just waiting for them to process it.
Then, like a true degenerate, a few days later I deposited another $150 - no bonuses, no shady schemes, pure cash. And that's when it all went wrong. I took that $150 and increased it to more than $5000. It was a stroke of luck. I woke up the next morning, ready to withdraw the money, and got an email from hell itself.
They canceled my initial $2500 withdrawal, claiming that I had wagered more than $10 at some point and had simply stolen more than $400 from it. Then they reset my balance, returned $2000 to the account and completely DELETED my new winnings of $5000. They disappeared! Gone, as if it had never been there!
There was no bonus attached to this last deposit. It was pure, clean money and they took it anyway. This is not a misunderstanding. This is not a mistake. This is outright theft.
Las Atlantes is running a full-blown scam, and there is no way they will be able to get away with this shit in the long run. A Curacao license means nothing, but there must be a way to fight this. If anyone has experience with filing lawsuits against sites like this, I need some real options. You can't just let them erase the winnings.