My story with Incognito Casino

[fbrown]

I dropped €100 to start, and they gave me another €100 in bonus funds. Decided to buy some features above €5, and honestly, things took off. My balance went from that initial €200 all the way up to about €1200.

...Then I started buying higher features, and that took me to over €4000. But here’s where it gets weird. All of a sudden, everything vanished. My balance Gone. Just like that. Anyone else had something like this happen?

 

[sherylhatfield]

Damn, €4K just disappearing? That’s rough. Did you hit any max bet limits with the bonus? Some sites wipe your balance for going over €5 per spin without even warning you

 

[jeremy78]

Damn, €4K just disappearing? That’s rough. Did you hit any max bet limits with the bonus? Some sites wipe your balance for going over €5 per spin without even warning you

Yep, that rule gets people all the time. I learned the hard way too — they don’t exactly advertise it

 

[amygarcia]

Happened to me last month. I deposited €150, took the 100% bonus, and ran it up to €3.1K mostly buying features on Hacksaw and Pragmatic slots. Then boom — balance reset to €0 overnight. Support claimed I went over the €5 max bet limit with bonus funds. Found it buried in clause 14.3 of their T&C. It's a total setup — they let you win, then wipe you out if you slip once

 

[nramirez]

dude, what the actual fk?! that sounds shady as hell. you were up over 4K and the whole balance just disappeared? no error message, no logs, nothing? i’d lose my fking mind. definitely sounds like something glitched or they pulled some bullsh*t behind the scenes

 

[ramirezlarry]

dude, what the actual fk?! that sounds shady as hell. you were up over 4K and the whole balance just disappeared? no error message, no logs, nothing? i’d lose my fking mind. definitely sounds like something glitched or they pulled some bullsh*t behind the scenes

yeah, that sounds seriously shady losing over 4K with no explanation or trace is not normal at all.

 

[ramirezlarry]

Happened to me last month. I deposited €150, took the 100% bonus, and ran it up to €3.1K mostly buying features on Hacksaw and Pragmatic slots. Then boom — balance reset to €0 overnight. Support claimed I went over the €5 max bet limit with bonus funds. Found it buried in clause 14.3 of their T&C. It's a total setup — they let you win, then wipe you out if you slip once

Damn man, that’s some straight-up bullshit. They reel you in with the bonus, watch you hit a nice run, and then hit you with the “oops, you broke rule 14.3” crap

 

[fbrown]

Damn, I didn’t even realize there was a €5 cap. I was buying features at €10-€20 easy once I built up the balance. So they just wait for you to mess up?

 

[vnichols]

Damn, I didn’t even realize there was a €5 cap. I was buying features at €10-€20 easy once I built up the balance. So they just wait for you to mess up?

They know most players won’t dig into the fine print, and they use that to their advantage every time. I cashed out €2.7K once and the next day my account was locked “pending review.” They sat on it for 12 days, then hit me with the “bonus abuse” email. I’d only placed a few bigger bets, but that was enough for them