BetMGM delaying my $170K jackpot after full verification

I seriously need help. A few weeks ago, I hit a $170,000 jackpot on the MGM Millions Wheel while playing the Goodies slot. It landed the Major Jackpot outta nowhere, and at first, everything looked good. BetMGM support congratulated me, told me the money would be sent via wire transfer after I completed verification. I uploaded everything - driver’s license, passport, bank statement (and it was all approved quickly). They straight up emailed me saying the payout was on the way, and that was over two weeks ago.
I’ve been going back and forth with their live chat almost every day, and I keep getting vague or flat-out contradictory answers. One rep says everything’s fine, another says it’s under review, and now they’ve told me there’s no timeline at all. Just generic replies and no actual progress. It’s like they’re trying to wear me down.
I’ve used betmgm casino - real money version plenty of times before and never had any issues, but this is different. The funds aren’t even showing in my account anymore. It’s like they just disappeared, no pending transaction, no confirmation - just gone. And I’ve been lied to multiple times already about when the money’s coming.
At this point I don’t know what to do. I’m exhausted, stressed, and scared they’re never going to send it. That money could change my life. At this point it seems like they’re pulling every trick to make it disappear. If someone out there managed to get their money, I’d really like to hear how you pulled it off
 
Damn, that’s brutal. $170K is life-changing money, and they’re just dragging you along with copy-paste replies? I’d lose my mind. Definitely sounds like they’re stalling. I’d file complaints with every regulator possible—don’t wait around hoping they suddenly do the right thing.
 
Same happened to my cousin last year but for $8K. He got it eventually, but only after filing with the NJDGE and hammering them on Twitter and Trustpilot nonstop. Took over a month. Keep the pressure on or they’ll just ghost you 😤
 
Man, this is scary. I’ve been playing BetMGM on and off, never hit anything big yet, but if they pull this with verified users, that’s a huge red flag 🚩 Might rethink playing there at all. Thanks for sharing your story.
 
Honestly, this is why I stick to crypto casinos now. No banks, no excuses, no 2-week purgatory. If they can’t honor a win that massive after full KYC, they shouldn’t be licensed. Keep receipts, go legal. Don’t let ’em walk off with 170 grand like it’s nothing.
 
Back
Top