Mr Q Took My £1200 and Banned Me!

J

jarvisrobert

Member
So, I requested a £1200 withdrawal two weeks ago, and that’s when the nonsense started.

First, they wanted a picture of my bank card—fine, sent it right away. Then, silence for a few days. After chasing them up, they suddenly needed a bank statement showing payments to Mr Q. Annoying, but okay, I sent a redacted copy with just the info they asked for.

A few more days pass, and guess what? Now they demand the full, unredacted statement. Excuse me, since when do online casinos get to act like financial institutions? Absolute BS.

I was already pissed, but I complied. And then—radio silence again. Finally got a response, and you won’t believe this:

"We are keeping your money and permanently suspending your account."

That’s it. No warning, no discussion. Just bye-bye, £1200. Funny how that was totally fine when they were happily taking my deposits, but suddenly an issue when it’s time to pay out.

If this was actually a rule, why not make it crystal clear at the deposit stage? A simple checkbox or warning would have saved me (and probably many others) from this absolute scam tactic. Instead, they wait until you try to withdraw and then pull this garbage.

I’ve already fired off an angry response, but, shocker—no reply. Absolutely disgraceful. Is there even a way to fight it, or do they just get away with robbing people like this?
 

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that’s beyond shady, they were happy to snatch up your deposits with zero hesitation, and then suddenly they turn into the freakin’ IRS the moment you ask for a withdrawal? Asking for more and more documents after they’ve got your money smells like stalling on purpose. First it’s the card, then a cropped bank statement. feels like they’re just stacking excuses until they can say “oops, too bad, now you’re banned.” Not gonna lie, this looks intentional as hell
 
You need to report this to IBAS and the UKGC. Especially if you’ve got all your correspondence saved. Keep it clean and documented — you’ll need a paper trail
 
You’re not the first. My account was “temporarily locked” after I withdrew £800. Took them 2 weeks to say I “breached terms” without explaining what term
 
Happened to me in 2023. I withdrew £450 and they did the same thing — slow drip KYC requests, then suddenly flagged my account “for irregular activity.” I didn’t use a VPN, didn’t multi-account, nothing. They eventually paid after I filed with eCOGRA, but it took 6 weeks.
Tips:
Save every chat log and email
Screenshot your balance history
File with both IBAS and UKGC
Write a detailed timeline — dates, what they asked, what you sent
 
cynthia80 said:
You’re not the first. My account was “temporarily locked” after I withdrew £800. Took them 2 weeks to say I “breached terms” without explaining what term
Click to expand...
These casinos thrive on silence. They only back off when you make noise publicly — and even then, not always. So yeah, going loud might be your only shot at getting that cash back
 
@jarvisrobert , You need to do the following, now:

File a complaint with IBAS. Attach screenshots and all email timestamps.

Submit a UKGC complaint form. Focus on lack of transparency and withheld funds without cause.

Post on review platforms. Trustpilot, X, Reddit, whatever. Public pressure def bumps your chances of getting a faster reply

Demand the internal audit trail (under GDPR you can request your stored data).
They’ll stonewall you unless you hit from multiple angles. Keep all your comms calm but firm — no rants, just evidence
 
Mr Q used to be solid like two years ago. No clue what’s going on now, but this ain’t the first horror story I’ve seen in the past few weeks. You’re def not alone, and yeah — something needs to be done about this mess
 
zimmermanvanessa said:
@jarvisrobert , You need to do the following, now:

File a complaint with IBAS. Attach screenshots and all email timestamps.

Submit a UKGC complaint form. Focus on lack of transparency and withheld funds without cause.

Post on review platforms. Trustpilot, X, Reddit, whatever. Public pressure def bumps your chances of getting a faster reply

Demand the internal audit trail (under GDPR you can request your stored data).
They’ll stonewall you unless you hit from multiple angles. Keep all your comms calm but firm — no rants, just evidence
Click to expand...
That GDPR tip genius. I just filed one for a totally unrelated site last week — got 19 pages of account notes in response. Use it!
 
@jarvisrobert make some f*cking noise. Seriously, forget the polite little email chain that’s going nowhere. Fire up a post on X, tag the casino, tag UKGC, tag IBAS, tag their grandma if she’s on there. Public shaming works way faster than begging in support chats. These guys hate bad PR more than they hate paying out. Let the internet do what it does best
 
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