Blazesoft Casinos (Fortune Coins, Zula, Sportzino) REFUSING to Close My Account

[davidguerrero]

I’ve tried multiple times to get my account closed at Fortune Coins, Zula, and Sportzino, all owned by Blazesoft LTD out of Ontario, Canada. The CEO is Mickey Blayvas, in case anyone wants to know who's running this mess. Normally, closing an account at a casino is straightforward, especially when you mention a gambling issue. But these guys? They refuse to honor my request. At first, they demanded a selfie and ID upload just to close my account—ridiculous, but I complied. Then, after jumping through their hoops, they still wouldn’t close it. Instead, they sent me a condescending email encouraging me to "take a break" and read their Responsible Social Gameplay Policy. When I tried to self-exclude through their site, the link didn’t even work. Classic stalling tactic. Now they’ve closed the support ticket and are completely ignoring me. Support just keeps running me in circles. What’s the next step here? Who do I report them to? It’s insane that a casino can refuse to let a player close their own account

 

[brianpratt]

That’s seriously messed up. When someone mentions gambling issues, the account should be locked immediately—no ID hoops, no “take a break” BS. This is straight-up irresponsible and could get them into regulatory trouble. Since they’re based in Ontario, you should report them to the AGCO (Alcohol and Gaming Commission of Ontario). Also file a complaint with iGaming Ontario if they’re operating under a legal sweepstakes model. Even if they’re just skirting real money rules, this behavior is unethical as hell and needs attention

 

[andersonjanet]

I’ve tried multiple times to get my account closed at Fortune Coins, Zula, and Sportzino, all owned by Blazesoft LTD out of Ontario, Canada. The CEO is Mickey Blayvas, in case anyone wants to know who's running this mess. Normally, closing an account at a casino is straightforward, especially when you mention a gambling issue. But these guys? They refuse to honor my request. At first, they demanded a selfie and ID upload just to close my account—ridiculous, but I complied. Then, after jumping through their hoops, they still wouldn’t close it. Instead, they sent me a condescending email encouraging me to "take a break" and read their Responsible Social Gameplay Policy. When I tried to self-exclude through their site, the link didn’t even work. Classic stalling tactic. Now they’ve closed the support ticket and are completely ignoring me. Support just keeps running me in circles. What’s the next step here? Who do I report them to? It’s insane that a casino can refuse to let a player close their own account

Had a similar thing go down with Zula and it took me 6 fckin emails just to get a damn response. Yeah I get they love squeezin’ $$ outta players like that, but this sht was way over the line

 

[josephrichards1335]

damn dude, that’s shady af. asking for a selfie just to close an account is next-level weird. like, what’s next? birth certificate and a hair sample? if you already gave them docs and they’re still stalling, that’s not bad policy — that’s just a business trying to milk one more deposit outta you. they clearly don’t take gambling harm seriously, which says a lot about who’s running things over there.

 

[michaelhicks1504]

you should absolutely report this. AGCO (Alcohol and Gaming Commission of Ontario) and iGaming Ontario both handle player protection complaints. the fact they refused a self-exclusion request — especially after verifying you — is a violation of basic responsible gaming practices. i’d also suggest reaching out to ConnexOntario if you're struggling, they’ve helped a few of my buddies who got trapped in similar loops. don’t let them wear you down, man.