DoubleDown Casino Is Just Plain Greedy

C

courtney23

Member
A few years back, DoubleDown Casino was one of the best social casinos on Facebook. It had over five million likes and felt like a solid place to play. Then in 2012, they sold out to IGT for a whopping $500 million, and everything went downhill.
Now people are paying real money for virtual chips—sometimes $99 at a time—only to have them vanish due to "technical issues." When players complain, all they get are generic responses and no refunds. It’s shady as hell. There are reports piling up with the FTC and BBB, and instead of fixing things, they recently changed their terms of service, making it even harder for players to fight back.
IGT is one of the most advanced slot developers in the world, yet their games are always "having issues" right when players lose millions of chips. Funny how that works. And now they’re planning to turn this into a real online casino? If this is how they operate when people are just buying virtual chips, imagine how they’ll handle real money.
This needs to be investigated. If they have a legit explanation, let’s hear it. But right now, it looks like a straight-up scam
 
I dumped way more into this crap than I’d like to admit. Last time I bought $50 worth of chips — gone in under 15 mins. No bonuses, no hits, just straight Ls. Hit up support and got hit back with full-on radio silence
 
courtney23 said:
A few years back, DoubleDown Casino was one of the best social casinos on Facebook. It had over five million likes and felt like a solid place to play. Then in 2012, they sold out to IGT for a whopping $500 million, and everything went downhill.
Now people are paying real money for virtual chips—sometimes $99 at a time—only to have them vanish due to "technical issues." When players complain, all they get are generic responses and no refunds. It’s shady as hell. There are reports piling up with the FTC and BBB, and instead of fixing things, they recently changed their terms of service, making it even harder for players to fight back.
IGT is one of the most advanced slot developers in the world, yet their games are always "having issues" right when players lose millions of chips. Funny how that works. And now they’re planning to turn this into a real online casino? If this is how they operate when people are just buying virtual chips, imagine how they’ll handle real money.
This needs to be investigated. If they have a legit explanation, let’s hear it. But right now, it looks like a straight-up scam
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They replied to my BBB complaint with a copy-paste from their TOS that basically said, we don’t owe you shit. No apology, no fix, just a big ol’ middle finger
 
Dropped 6+ mil chips last week and support hit me w/ “user error.” Bro, your damn game crashes every other spin — it’s barely playable half the time. Doesn’t matter if I’m on desktop or mobile, it just freezes up or boots me mid-round like clockwork. This time it froze right in the middle of a bonus round, and somehow I’m the one at fault? Tf kinda logic is that? Fix your broken-ass app before blaming players for your own tech mess.
 
colleenhouse said:
I dumped way more into this crap than I’d like to admit. Last time I bought $50 worth of chips — gone in under 15 mins. No bonuses, no hits, just straight Ls. Hit up support and got hit back with full-on radio silence
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They make losses look like “bad luck,” but it’s just straight rigged. You might snag a lil win right after you buy in — that’s the bait. After that... GG, it’s all downhill
 
jeremynewman said:
They make losses look like “bad luck,” but it’s just straight rigged. You might snag a lil win right after you buy in — that’s the bait. After that... GG, it’s all downhill
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It’s psychological manipulation wrapped in fake slots, they let you win just enough to get comfortable, then flip the switch
 
courtney23 said:
It’s psychological manipulation wrapped in fake slots, they let you win just enough to get comfortable, then flip the switch
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People act like it’s just chips, but once you’re buying that sh*t with real money, it ain’t a game anymore — it’s straight-up gambling with zero legal protection
 
@courtney23 I’m glad someone finally said this out loud. I’ve filed FTC complaints twice and even contacted IGT’s legal department after my account was locked mid-spin with $80 worth of purchased chips. They kept everything, never credited it back. And you’re right—they recently updated the terms to include language that blocks class action suits. IGT knows exactly what they’re doing
 
walkerdavid said:
They replied to my BBB complaint with a copy-paste from their TOS that basically said, we don’t owe you shit. No apology, no fix, just a big ol’ middle finger
Click to expand...
Lmao I filed a complaint w/ the BBB too and got the same BS — “we’re not responsible for gameplay outcomes.” So yeah, they just take your money and hit you with a damn shrug. Whole support team feels like a freakin' clown convention
 
howarddaniel said:
@courtney23 I’m glad someone finally said this out loud. I’ve filed FTC complaints twice and even contacted IGT’s legal department after my account was locked mid-spin with $80 worth of purchased chips. They kept everything, never credited it back. And you’re right—they recently updated the terms to include language that blocks class action suits. IGT knows exactly what they’re doing
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The wild part is there are no rules at all since it’s labeled “free-to-play,” which lets them run in a grey zone with zero accountability. You’re throwing real money into something that isn’t regulated, and they hide behind the “just for fun” label while doing whatever they want
 
I used to drop money on chips every week without thinking twice, but I fully stopped after I blew through three $99 packs in a row without landing even one bonus. Deep down I knew the whole thing was rigged, but I kept chasing anyway like a clown. That was the last time and I’m done for good
 
sarahskinner said:
I used to drop money on chips every week without thinking twice, but I fully stopped after I blew through three $99 packs in a row without landing even one bonus. Deep down I knew the whole thing was rigged, but I kept chasing anyway like a clown. That was the last time and I’m done for good
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At some point it stops being about the actual money and starts being about how fckin’ insulting it is. You’re tossing cash into a black hole while they dangle a shiny fake jackpot in your face like, “Hey, maybe this next spin will hit!” — except it never fckin’ does. You drop $100 on chips, lose it all in ten minutes, and when you ask what the hell just happened, they hit you with “all game outcomes are final.” No apology, no thanks, not even some fake-ass sympathy. Just a cold, scripted reply like you’re straight-up trash to them
 
courtney23 said:
At some point it stops being about the actual money and starts being about how fckin’ insulting it is. You’re tossing cash into a black hole while they dangle a shiny fake jackpot in your face like, “Hey, maybe this next spin will hit!” — except it never fckin’ does. You drop $100 on chips, lose it all in ten minutes, and when you ask what the hell just happened, they hit you with “all game outcomes are final.” No apology, no thanks, not even some fake-ass sympathy. Just a cold, scripted reply like you’re straight-up trash to them
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It’s honestly scary how similar this is to real addiction. You get sucked in and don’t realize how bad it is until you’re down a few hundred bucks and pissed off at a cartoon slot
 
@courtney23 Yo, fr — has anyone actually started a legit group or somethin’? I’d be all in on pushin’ back at these clowns and gettin’ ’em back on the FTC’s radar. People droppin’ hundreds and gettin’ jack sh*t in return while support acts like that’s just how it goes. They already got sued once and coughed up millions, yet here they are still runnin’ the same shady game. If we team up, drop receipts, screenies, maybe spin up a subreddit or Discord — at least they’ll know we ain’t blind and we’re keepin’ eyes on their shady ass
 
courtney23 said:
A few years back, DoubleDown Casino was one of the best social casinos on Facebook. It had over five million likes and felt like a solid place to play. Then in 2012, they sold out to IGT for a whopping $500 million, and everything went downhill.
Now people are paying real money for virtual chips—sometimes $99 at a time—only to have them vanish due to "technical issues." When players complain, all they get are generic responses and no refunds. It’s shady as hell. There are reports piling up with the FTC and BBB, and instead of fixing things, they recently changed their terms of service, making it even harder for players to fight back.
IGT is one of the most advanced slot developers in the world, yet their games are always "having issues" right when players lose millions of chips. Funny how that works. And now they’re planning to turn this into a real online casino? If this is how they operate when people are just buying virtual chips, imagine how they’ll handle real money.
This needs to be investigated. If they have a legit explanation, let’s hear it. But right now, it looks like a straight-up scam
Click to expand...
Dude, you nailed it. I used to mess around on DoubleDown too back in the day when it actually felt like a chill spot. Now? It's just a straight-up money pit. Droppin’ $100 for fake-ass chips and then watching them vanish like a fart in the wind? Nah man, that ain’t right
 
andersennicole said:
@courtney23 Yo, fr — has anyone actually started a legit group or somethin’? I’d be all in on pushin’ back at these clowns and gettin’ ’em back on the FTC’s radar. People droppin’ hundreds and gettin’ jack sh*t in return while support acts like that’s just how it goes. They already got sued once and coughed up millions, yet here they are still runnin’ the same shady game. If we team up, drop receipts, screenies, maybe spin up a subreddit or Discord — at least they’ll know we ain’t blind and we’re keepin’ eyes on their shady ass
Click to expand...
I’m totally down for this and got no problem collecting screenshots and receipts, so if we’re serious about pushing back, let’s go ahead and get a Discord or something similar set up so we can actually coordinate complaints and stay organized instead of everyone yelling into the void separately
 
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