Foxy Bingo Refusing to Look into Missing Balance

[jason71]

@robertsnathaniel
Once they see you’re not backing down, they’ll likely “reassess” magically. Entain sites are notorious for taking the easy way out until they get heat.
Also check to see if they’re regulated under Gibraltar or UKGC — that’ll help determine where to escalate if needed. They do respond when licensing pressure gets involved

 

[diana10]

Right now I’m gatherin’ everything up and gettin’ ready to send one last email, this time droppin’ the eCOGRA name. If they still wanna play dumb after that, I’m takin’ it public everywhere I can. I ain’t about to admit to spins I never made — f*ck that

Honestly I wouldn’t even wait. Tag them on Twitter now with “@FoxyBingo support ignored my security issue.” Trust me, their PR team reacts faster than customer support ever will. It worked for me when I got ghosted

 

[emily08]

@robertsnathaniel don’t give up, I had a similar issue with Gala years ago and finally got refunded. Took noise, but it worked

 

[crawfordcameron]

Regulators are slow but mentioning them does seem to make support wake up

 

[krystalhernandez]

@robertsnathaniel curious if they ever told you where the activity came from? IP log? Device? Anything?

 

[robertsnathaniel]

@robertsnathaniel curious if they ever told you where the activity came from? IP log? Device? Anything?

Nope. Nothing useful. Just generic “activity consistent with your usage” BS. No IP info, no device ID, nothing. That’s what got me suspicious

 

[cynthia80]

Nope. Nothing useful. Just generic “activity consistent with your usage” BS. No IP info, no device ID, nothing. That’s what got me suspicious

Honestly, if they had real logs showing it was your device, they would’ve sent that already. Silence = covering something. Keep pressing, you're not being unreasonable at all

 

[erinsmith]

@robertsnathaniel did you have autoplay or quickspin on? Sometimes that keeps going if the session doesn’t close right

autoplay doesn’t launch itself either. Even if it was left open, there should’ve been some idle timeout. These platforms should lock sessions after inactivity, not keep spinning

 

[smithdaniel]

@robertsnathaniel whatever you do, don’t close the case. Once they mark it resolved, they won’t reopen it — even if you get more info later. Keep the ticket active until they refund or formally refuse in writing

 

[robinsonsara]

I’m not about to waste hours of my life and wreck my nerves over eleven freakin’ bucks. Way easier to tell ’em to shove it up their smug ass, blast ’em with bad reviews all over the place, and bounce for good. Just my two cents

$11 or not, if this happened in reverse — like a bonus glitch — they’d claw it back in five minutes

 

[rbell]

And they wonder why people don’t trust online casinos to play fair

 

[jarvisrobert]

@robertsnathaniel also, check if any maintenance or downtime was reported around that time. Sometimes auto-play queues get messed up during system resets, and spins happen hours later when things restart. That doesn’t excuse it, but it might explain what triggered it. Either way, if you didn’t initiate them, they owe you the benefit of the doubt

 

[robertsnathaniel]

Just sent the escalation email and submitted a complaint form. I’ll give it a few days, then go full public if no reply

 

[hrowe]

Just sent the escalation email and submitted a complaint form. I’ll give it a few days, then go full public if no reply

You’re doin’ everything right. Keep the pressure on, keep stackin’ those receipts. You got this! Gotta have each other’s backs out here

 

[christopher58]

Crazy how all these “one-time glitches” just happen to screw players over, but never once work in our favor. Funny how it’s always the casino comin’ out ahead from these so-called “errors” — not once have I seen someone wake up with a random extra $100k from some bugged auto-play bullshit

 

[timothystewart]

@robertsnathaniel let us know how it plays out. This kind of stuff needs visibility. If Foxy refuses to fix it, I’m done with anything Entain-related going forward

 

[robertsnathaniel]

I’ll definitely update when I hear back. Win or lose, people need to know how Foxy really handles issues

 

[joshuabriggs7630]

Damn, that’s shady as hell. If your Google activity backs you up and they’re still gaslighting you, that’s a red flag. $11 ain’t much, yeah, but forcing you to admit to something you didn’t do just to get your own account back?